If you've had a problem with this service, please try the questions below in order to resolve the problem!
Q) Will this download work with my iPod?
A) Yes the download will work on an Ipod.
Q) What portable players will this download work with?
A) Different portable players support different formats, but all common portable players will play one of the three formats (WMA, AAC, and MP3) that you have purchased.
Q) What are the system requirements for this service?
A) You must have either:
a PC running Windows 98 or above with Windows Media Player 7 or above. We recommend Windows XP and Windows Media Player 10.
or
a Mac running Mac OSX and iTunes 4 or above
Q) What quality is the download?
A) The download is Windows Media Audio 9 Series encoded at 128kbps and AAC and MP3 formats encoded at 128kbps.
Q) Will it work on a Mac?
A) Yes the download will, if you select the AAC or MP3 formats from your Download menu (i.e. after purchase), these will work on a Mac and be compatible with iTunes and iPod.
Q) Can I pay using my mobile phone via SMS outside of the UK ?
A) No. At present the SMS payment option only works in the UK.
Q) My credit card doesn't appear to work but it should.
A) Please click here with mentioning the Peter Kay Podcast
Q) I have downloaded the track but am having trouble playing it.
Please follow the following steps to resolve your problem:
STEP 1: Firewalls
If you have a personal firewall or are behind a corporate firewall, you may experience problems downloading. You can try temporarily disabling your firewall or speaking to your Company's IT support to see if they can resolve this.
STEP 2: Windows Media Player
If you are trying to play files on a PC, make sure you have Windows Media Player Series 10. You can download this for free at http://www.microsoft.com/windows/windowsmedia/
STEP 3: Active X
Make sure Active X is enabled. In Internet Explorer, go to Tools > Internet Options > Security > Custom Level. and enable Active X controls
STEP 4: Windows Media FAQ's
If you are trying to play files on a PC, please try the Windows Media FAQ's here: http://www.microsoft.com/windows/windowsmedia/knowledgecenter/FAQ.aspx
STEP 5: Customer Service
Please contact us via our customer service system - click here
Q) I haven't received a PIN code or I have lost my PIN code
A) Please contact us via our customer service system - click here
Q) I'm having trouble burning a download to CD
A) Open Windows Media Player
- Click Copy to CD or Device
- In the Items to Copy pane, select the track you want to copy
- Insert a blank CD-R in your CD writer
- IMPORTANT: In the Items on Device pane, click one of the following:
- Audio CD
- Roxio CD Burning
- Click Copy.
Before tracks are copied to your CD, they are inspected and, in some cases, converted to a file type. This process takes several minutes.
More info:
More information about buying music online is available from Microsoft here.
If you can't find the answer to your query here, please contact us via our customer service system
