If you've had a problem with this service, please try the questions below in order to resolve the problem!
Q) What are the system requirements for this music service?
A) PC requirements:You must have a PC running Windows 98 or above with Windows Media Player 7 or above. We recommend Windows XP and Windows Media Player 10.
Q) What quality are the downloads?
A) The downloads are Windows Media Video 9 Series encoded at 900kbps VBR which is near DVD quality.
Q) What does "License Acquisition" mean?
A) When you purchase a track, our system will issue you a personal license enabling you to play the track on up to 3 computers as well as burn the track to CD and transfer to a compatible portable music player.
Q) What is DRM?
A) DRM stands for Digital Rights Management and is a technology that can help protect the copyright of artists and record labels by helping prevent illegaland unauthorised copying. Customers who buy tracks from this service can makepersonal CD copies of all tracks purchased and also transfer to their portablemusic players.
Q) Will these downloads work on a Mac?
A) Yes but only on selected downloads, you need to lookout for the video iPod download symbol.
Q) Can I pay using my mobile phone via SMS outside of the UK ?
A) No. At present the SMS payment option only works in the UK.
Q) My credit card doesn't appear to work but it should.
A) Please click here with details of what track(s) you were trying to buy
Q) I have downloaded a track but am having trouble playing it.
Please follow the following steps to resolve your problem:
STEP 1: Firewalls
If you have a personal firewall or are behind a corporate firewall, you may experience problems either downloading the track(s) or acquiring a license to play the track. You can try temporarily disabling your firewall or speaking to your Company's IT support to see if they can resolve this.
STEP 2: Windows Media Player
If you are trying to play files on a PC, make sure you have Windows Media Player Series 10. You can download this for free at http://www.microsoft.com/windows/windowsmedia/
STEP 3: Active X
Make sure Active X is enabled. In Internet Explorer, go to Tools > Internet Options > Security > Custom Level. and enable Active X controls
STEP 4: Windows Media FAQ's
If you are trying to play files on a PC, please try the Windows Media FAQ's here: http://www.microsoft.com/windows/windowsmedia/knowledgecenter/FAQ.aspx
STEP 5: Customer Service
Please contact us via our customer service system - click here
Q) I haven't received a PIN code or I have lost my PIN code
A) Please contact us via our customer service system - click here
Q) Will these downloads work with my iPod?
A) Yes but only on selected downloads, you need to lookout for the video iPod download symbol.
Q) What portable players will these downloads work with?
A) There are over 500 devices that support Windows Media . Clcik here for a complete list.
http://www.microsoft.com/windows/windowsmedia/devices/
More info:
If you can't find the answer to your query here, please contact us via our customer service system
