If you've had a problem with this service, please try the questions below in order to resolve the problem!
Q) What are the system requirements for this music service?
A) PC requirements:You must have a PC running Windows 98 or above with Windows Media Player 7 or above. We recommend Windows XP or Vista and Windows Media Player 11.
To play the U-MYX files only you need - Windows 2000 / XP or greater or Mac OS X 10.4 or greater
Q) What quality are the downloads?
A) The downloads are Windows Media Audio 9 Series encoded at 192kbps and AAC and MP3 formats encoded at 192kbps. These are virtually indistinguishable from CD-quality audio.
Q) What does License Acquisition" mean?
A) When you purchase a track, our system will issue you a personal license enabling you to play the track on up to 3 computers as well as burn the track to CD and transfer to a compatible portable music player.
Q) What is DRM?
A) DRM stands for Digital Rights Management and is a technology that can help protect the copyright of artists and record labels by helping prevent illegaland unauthorised copying. Customers who buy tracks from this service can make personal CD copies of all tracks purchased and also transfer to their portablemusic players.
Q) Will these downloads work on a Mac?
A) Unfortunately at the moment, no - this is due to the DRM technology in operation. We hope to be able to offer these downloads to Macs in the future.
Q) How do I tell what format the download will be in?
All the audio downloads on the store are available in DRM protected WMA 
files only. All the video downloads on the store are available in DRM protected WMV 
and WMV portable 
only.
Q) My credit card doesn't appear to work but it should.
A) Please click here with details of what track(s) you were trying to buy and the email address you try to purchases the download(s) under.
Q) I have downloaded a track but am having trouble playing it.
Please follow the following steps to resolve your problem:
STEP 1: Firewalls
If you have a personal firewall or are behind a corporate firewall, you may experience problems either downloading the track(s) or acquiring a license to play the track. You can try temporarily disabling your firewall or speaking to your Company's IT support to see if they can resolve this.
STEP 2: Windows Media Player
If you are trying to play files on a PC, make sure you have Windows Media Player Series 11. You can download this for free at http://www.microsoft.com/windows/windowsmedia/default.mspx/
STEP 3: Active X
Make sure Active X is enabled. In Internet Explorer, go to Tools > Internet Options > Security > Custom Level. and enable Active X controls
STEP 4: Windows Media FAQ's
If you are trying to play files on a PC, please try the Windows Media FAQ's here: http://www.microsoft.com/windows/windowsmedia/knowledgecenter/FAQ.aspx
STEP 5: Customer Service
Please contact us via our customer service system - click here
Q) I'm having trouble burning a download to CD
A) Open Windows Media Player (you MUST use this to burn to CD - other CD burning software will NOT work)
To burn tracks using WMP10 please see below...
- Find the track(s) you wish to burn to CD in your library.
- Highlight the track(s) you wish to burn then right click the mouse, this will bring up a menu.
- Select 'add to' and add the tracks to the burn list.
- Then select 'burn' from the top navigation bar, you will see your track(s) listed 'burn' area.
- Insert a blank CD into your drive.
- Then select 'start burn', your track(s) will start burning to CD.
To burn tracks using WMP11 please see below...
- Go to 'burn' in WMP11.
- On the left hand side you will see a list of tracks, drag and drop the tracks you wish to burn into the right hand section.
- You will see a list of your track(s) building up as your drag and drop them.
- Once you have all your tracks ready to burn insert a blank CD into your drive.
- Then select 'start burn', your track(s) will start burning to CD.
Unfortunately you are not able to burn the video downloads (WMV) on to disc.
Q) Will these downloads work with my iPod?
A) Not directly. The downloads are NOT available in MP3 or AAC. However you can burn the tracks to a CD and use Apple iTunes to transfer from CD onto your iPod. Unfortunately you are not able to do this with the video downloads.
Q) What portable players will these downloads work with?
A) Different portable players support different formats, but all common portable players will play one of the three formats (WMA, AAC, and MP3) that you have purchased.
More info:
More information about buying music online is available from Microsoft here.
If you can't find the answer to your query here, please contact us via our customer service system
